Work Hours: Shifts between 11:30 am – 10:00 pm
Work Days: Monday - Friday; Rotating weekends
Paid Training Hours: 8:00 am – 5:00 pm for approx 1 week
Status: Full Time
Do you like helping people? Is a fast-paced environment more your speed? Then we have the job for you! We are looking for organized individuals to answer inbound calls for a large, national property management company. As a customer service representative, you are the important first contact for residents needing to schedule maintenance requests and asking for scheduling updates.
We are looking for individuals that can work efficiently and professionally. Strong computer and typing skills, along with the ability to multi-task, are a must. Good grammar skills are a plus!
If you are interested in a fast-paced environment we encourage you to apply for this position.
This position is work-at-home for individuals living in the state of Nebraska.
Why work-from-home with Five Star Call Centers?
Work from the comfort of your own home
Steady employment throughout the year
Choose your own dress code – no need to buy new clothing
Save on commuting expenses like gas and car maintenance
Flexibility to work with your children or other family members right at home
We provide the technology, you provide the internet and home office
Five Star offers benefit package options and a sign-on bonus .
Benefits-at-a-glance - click for more details
Sign on Bonus - After 60 days receive $250; After 120 days receive an additional $250 plus 8 hours of PTO as long as in good standing
Position Responsibilities
Efficiently and professionally handle customer calls of Five Star clients
Accurately provide information regarding the call
Successful members find resources by using problem solving skills
Skillfully change from one task to another without loss of efficiency or composure
Successfully complete all training sessions
Actively participate in efforts to support customer satisfaction and maintain quality
Effectively communicate with patience and understanding in all internal and external customers
Remain positive and professional in all internal and external customer interactions
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Physically be able to meet the demands of the job within the described work environment
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
Maintain the utmost confidentiality and security as it pertains to the Five Star Electronic Communications Privacy Act
Perform other duties as assigned*
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Duties/Responsibilities
Work independently
Type at a minimum 30 words per minute
Demonstrate initiative and self-motivation
Performs assignments while under limited time frames
Available to work weekends and holidays
Basic math skills
Positive attitude
Must be able to speak, read, write and understand English
Education and Experience
A high school diploma or GED is preferred
Previous 1 year customer service experience required
Must be at least 18 years of age
Required Skills/Abilities
Regulary required to sit
Regulary required to use hands to feel, handle and control objects
Occasionally required to reach, stoop, kneel, or crouch
Occasionally required to lift and/or carry loads of up to 30 lbs
All standard vision abilities are required
All standard hearing abilities are required
Must be able to pass a background check.
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job.
Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
